Welcome to rona-stationeries.com Help
You should be able to find answers to your questions here. However, if you can't, kindly check the FAQ page or contact us directly at email@example.com
How to Shop
It is easy to shop at store.rona-stationeries.com. Simply look for the item you want to buy and click the button Add to Cart. This will put the item into your Shopping Cart. Putting something in your Shopping Cart does not commit you to buying it. You can continue shopping and continue adding items into your Shopping Cart or just buy one item. When you finish shopping, click View Cart to look at items you have in Shopping Cart.
If you are happy with your selection, just click the Checkout button. If you are a returning customer, just key in your email address and password. This automatically retrieve your information. If you are a new customer, you will be prompted to register. Registration is simple and will not take more than 3 minutes. After registration, you may continue the checkout process. You will need to select your payment option here.
Click Next to proceed to shipping option and select the Delivery Service. The delivery charges are automatically calculated here. Click Next to proceed to view your order summary.
Confirm the details in the order summary and use the Back button if you need to change any order information. If you have a discount voucher, key in the code in the Discount Code box and press Update. If your order summary is correct, click Next for payment process.
If you are paying using credit card, click on the button "Click here to Pay" and this will redirect you to a secured website where you will enter your credit card details for payment.
If you are paying using bank-in, you will be presented with our account details and instructions on how to bank-in and notify us. (Use this option also for maybank2u transfers) Kindly click on the button "Click here to confirm your purchase" to complete the transaction.
An email (Orders Received) will be sent to your email account with the order details. We will proceed to process the order as soon as possible.
Note: If you experience difficulty in paying using credit card, kindly check if you have turned on "pop-up blocker" in your internet browser. Our system requires the pop-up blocker to be turned off. Check the FAQ page on how to turn off pop-up blocker.
rona-stationeries.com offers a variety of payment options as below:
METHOD 1: CREDIT CARD
1. Online credit card payment via ipay88 (Visa or Mastercard). Please note that the name Mobile88.com will appear in your credit card statement and you will receive a notification email from Mobile88. The payment is processed by Mobile88.com Sdn Bhd on behalf of rona-stationeries.com.
Online Shopping Security
When sensitive credit card details are passed through our website, the information will be automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level encryption commercially available). We accept online credit card payments using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required. Please be informed that rona-stationeries.com does not store any credit card information during an online credit card payment.
We offer free delivery when a single order and above (This offer is only applicable to delivery within Klang Valley). Shipping/Delivery charges will be automatically deducted when purchase is more then one items and above.
We currently deliver to whole of Malaysia including East Malaysia. For East Malaysia and International deliveries, kindly contact us at firstname.lastname@example.org for a product invoice calculated with shipping cost.
For products labelled Stock:Available, we usually delivers in next 1 - 5 business days.
For products labelled Stock: Pre-order, we usually delivers in next 3 - 14 business days. The delivery time may differ due to stock availablilty.
Note: rona-stationeries.com reserves the right to refuse delivery to P O Box.
Where's my stuff ? In order to track your delivery, you would need the following information:
1. Consignment number (provided in Payment Receipt email)
2. Courier Service Provider (provided in Payment Receipt email)
3. Name of Recipient
Please refer to our Orders Tracking page for more information on order tracking.
Managing Your Account
If you are a new customer, you will need to create an account first before you can buy from rona-stationeries.com. Account creation should take no more than 3 minutes and it is quick and simple. You could complete your account creation before or after items are placed into shopping cart.
Once you have an account with us, you can view your orders, change your personal information and password. Delivery address will be automatically retrieved from your account when you buy from rona-stationeries.com
You can search for any of our products using the Search button on the top right of the page. Just type in the text you want to search i.e. Max stapler and you will be presented with results matching your search criteria. Then just click on the links to view the results.
You could also click on Advanced to custom made your search criteria.
Kindly contact us at email@example.com within 3 days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email and the return items must reach us within 14 days from the date of the Product Return Confirmation Email.
The following conditions apply:-
1. We will issue you ronaku cash voucher via email for the return item based on the product purchase price. Please note that we will deduct a 25% restocking fees for return items.
2. Return items must be in Complete/Original Packing. Items returned Stained, Washed, or Used will NOT be eligible for return.
3. Delivery charges are not refundable and if your items were shipped with free shipping, we will deduct the shipping charges from your refund.
4. Delivery cost incurred for returning the items will be borned by the customer.
Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at firstname.lastname@example.org within 3 days of receiving the product. We will issue you a Product Damage Confirmation Email. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.